FAQ

General questions

What is FLOW Physiotherapie Nürnberg?

FLOW Physiotherapie Nürnberg is a modern physiotherapy practice in Nuremberg specialising in holistic treatment with the goal of Return to Work and Return to Sport.

Where is your practice located?

Our practice is centrally located and very easy to reach by public transport, just a few minutes from the Plärrer stop. Our practice has a lift and wheelchair-accessible entrance.

What services does FLOW Physiotherapie Nürnberg offer?

We offer six physiotherapy services: Integrative Manual Therapy, exercise-based physiotherapy, PNF-based physiotherapy, respiratory therapy, fascia therapy and FDM, and kinesiology taping. Conditions treated include neck and shoulder complaints, back pain, knee and hip problems, neurological conditions, and rehabilitation after surgery.

Do you also treat neck and back pain?

Yes – complaints in the neck, back and shoulder area are among the most common reasons patients come to us. We look not only at the painful spot, but at the movement chain behind it.

Can I come to you after knee or hip surgery?

Yes. Structured rebuilding of mobility, strength and resilience after surgery on the knee, hip or shoulder is among the reasons patients regularly come to us – with the goal of Return to Work and Return to Sport.

Do you speak English?

Yes. Our entire team speaks English, and treatment can take place in English. Just let us know when you arrange your appointment.

Do you treat private patients and self-payers?

Yes, both. You can also come to us without a doctor’s referral: Elena Bauer holds the sectoral Heilpraktiker qualification for physiotherapy, which allows direct access without a prescription.

Booking an appointment and your first visit

How quickly can I get an appointment?

Usually within one to three weeks. We make no distinction between patients with statutory and private insurance when scheduling appointments.

Do I need to book an appointment to use your services?

Yes, you need to book an appointment in advance. You can do this by phone or online through our website.

What should I bring to my first appointment?

Please bring any relevant medical documents, such as a doctor's prescription or test results. We'll also need a towel for the treatment. Comfortable clothing is helpful too.

Can I book an appointment online?

Yes. Physiotherapy appointments can be booked through the online booking linked at the top of every page. Our prevention and training courses have their own booking on the course page. Prefer to speak to us? Call 0911 377 179 03.

Do you make home visits?

No. We treat exclusively at our practice at Fürther Straße 2 A in Nuremberg, right by Plärrer.

Costs and payment

Will my health insurer cover the cost of physiotherapy?

The cost of physiotherapy is usually covered by statutory health insurers. Private health insurance and supplementary policies may have different arrangements.

Which payment methods do you accept?

We accept cash, EC card, credit cards and all contactless payment options. You can discuss the exact payment details with our team.

Is there a co-payment for treatment?

Yes, there is a co-payment for every prescription, usually around 10% of the total value.

What does treatment cost without a prescription?

That depends on the service and its scope. We tell you the cost in advance: call or write to us and you will know what to expect before your appointment.

How treatment works

What does a typical physiotherapy session with you look like?

Every treatment is tailored to the individual patient, but a typical session includes an assessment, manual therapy, exercises and recommendations for self-care.

How long does a treatment session last?

A session lasts 20 minutes, a double appointment 40 minutes. We discuss which length makes sense for you when arranging the appointment.

How many sessions are usually needed?

The number of sessions needed depends on the type and severity of the complaint.

Specialist areas

Do you offer special therapies or treatments for particular conditions?

Yes, we offer specialised therapies for a range of conditions, such as sports injuries, back pain, return to sport after surgery, and many more.

Do you offer yoga courses?

Yes, we offer yoga courses to bring body and mind into balance and support your health.

Do you offer personal training?

Yes, we offer personal training to help you reach individual fitness goals and improve your physical performance.

Do you offer corporate fitness programmes?

Yes, we offer corporate fitness programmes to support the health and wellbeing of employees at companies.

Getting here

How do I get to your practice?

Our practice is easy to reach by public transport. The accessible Plärrer underground, bus and tram stop (about 100 m away) offers a convenient way to get here. If you're driving, you'll usually find parking nearby.

You'll find the doorbell to the right of the entrance door. Once inside the building, the lift is on the right; the stairs on the left lead upstairs. Our practice is on the 5th floor – turn right as you leave the lift.

Please feel free to come straight in, the door opens easily, and take a seat on one of the chairs in the waiting area.

Other questions

Is there parking near the practice?

No, we don't have our own parking. However, public parking is usually available near our practice.

Is your practice wheelchair accessible?

Our practice has a lift to make access easier for wheelchair users and people with limited mobility. We do not have an accessible toilet.

Can I buy a gift voucher from you?

Yes, we offer gift vouchers for physiotherapy, yoga courses, fitness training and much more. They make a great gift.

Booking terms

Please note the following regarding appointments at FLOW Physiotherapie:

Cancelling an appointment: If you're unable to make an appointment, please cancel at least 24 hours in advance.

Short-notice cancellations or no-shows: If you cancel less than 24 hours in advance or do not show up, we charge the full fee for the missed appointment (§ 615 of the German Civil Code, BGB). The same rule is part of the treatment agreement you sign with us; the details are set out in section 3 of our terms and conditions.

Running late: If you arrive late, your treatment time may be shortened accordingly to keep the schedule running smoothly for everyone.

We hope this FAQ list is helpful. If you have further questions or need more information, don't hesitate to contact us. We're happy to help with your physiotherapy needs.